Return & Refund Policy

At EGUOO, we stand behind the quality of our products. However, as these are dietary supplements, we must adhere to strict safety and hygiene standards to protect our customers.

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following strict criteria:

• Unopened and Sealed: The safety seal must be completely intact. We strictly cannot accept returns of opened bottles or used products due to health and safety regulations.
• Original Packaging: It must be in the original packaging.
• Proof of Purchase: You’ll need the receipt or order number.

3. How to Start a Return

To start a return, please contact us first at info@eguoowellness.com.

If your return is accepted, we will provide you with instructions. Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Opened Products: Any supplement bottle with a broken or missing seal.
• Sale Items: Unfortunately, we cannot accept returns on sale items or gift cards.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.